Claiming uber after train cancellation
Requesting reimbursement for Uber after train cancellation
This morning, my train to Gatwick was canceled, forcing me to take an Uber to catch my flight. While there were later trains available, they wouldn’t have arrived at the airport in time. Am I eligible to request a reimbursement for the Uber fare from GWR?
In general, if your train was cancelled and you had to incur additional costs to reach your destination, such as taking an Uber, you may be entitled to claim those costs back from the train operating company, in this case, GWR (Great Western Railway).
To pursue this, you should:
Check GWR’s Policies: Look for GWR’s compensation policy on their website. Many train companies have specific protocols regarding cancellations and delays.
Gather Evidence: Keep all relevant receipts for the Uber ride, as well as any communication regarding the train cancellation.
Contact Customer Service: Reach out to GWR’s customer service to explain your situation. Provide them with the details of your train cancellation and the cost of the Uber ride.
File a Claim: If their policy allows for reimbursement in such circumstances, they will guide you on how to formally submit a claim.
Keep in mind that compensation policies can vary, and the exact entitlement may depend on the specifics of your situation. Good luck!